Twenty20

How will artificial intelligence alter the banking experience?

Earlier this week, international consulting firm Accenture released its Banking Technology Vision 2017. A fundamental issue addressed in the report is the role of artificial intelligence AI in banking. Drawing on analysis of an advisory board of more than two dozen individuals, interviews with technology luminaries and industry experts, and results of a survey of more than 600 bankers, the report finds that more than three-quarters (78 percent) of bankers believe that artificial intelligence will enable simpler user interfaces that will help banks create a more human-like customer experience. In addition, four out of five respondents believe that artificial intelligence will revolutionize the way banks gather information and interact with customers, and three-quarters of respondents believe that within three years, banks will deploy artificial intelligence as their primary method for interacting with customers.